Frequently Asked Questions
You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, which will include the tracking number for your package. If you have created an account, you can also login and view the status of any of your recent orders. Please allow up to 10 days for processing and shipping.
Please contact our Customer Service Team by email at email@example.com.
No. You can create an account so that you can view the status of your order and enjoy faster checkout, but this is not required.
Orders should be placed for Pre-Order items. Please note the "Available by" date on the product page. You will receive a shipping confirmation when the product is available and has shipped.
Shipping & Returns
Fed Ex will deliver to a residential address on Saturday.
Our nylon spandex garments are made with imported fabric in the USA and are very easy to care for. Machine wash in cold water and remove promptly. Tumble dry low or line dry. Do not use chlorine bleach or fabric softener, and do not soak. A cool iron may be used if necessary.
Our Ponte garments are made with imported fabric in the USA. Dry clean only.
If you forget your account password click "Forgot Your Password?” at the bottom of the Customer Login page or you can click here to reset your password now. Shortly thereafter, you will receive an email with instructions on how to reset your password. If you have any further questions, please contact us at firstname.lastname@example.org.
Enter the Gift Card Number in the Discount field on the final checkout page. The amount of the gift card will be applied towards your order.