Frequently Asked Questions


You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, which will include the tracking number for your package. If you have created an account, you can also login and view the status of any of your recent orders. Please allow up to 10 days for processing and shipping.

Please contact our Customer Service Team by email at

No. You can create an account so that you can view the status of your order and enjoy faster checkout, but this is not required.

Email our Customer Service Team at or call us at 1-855-222-JUDE (5833). We will do our best to find what you are looking for.

Orders should be placed for Pre-Order items. Please note the "Available by" date on the product page. You will receive a shipping confirmation when the product is available and has shipped. 

Shipping & Returns

Please refer to our return policy. We will do our best to resolve any issue that falls within the guidelines outlined in the return policy.

Fed Ex will deliver to a residential address on Saturday.

Please call us at 1-855-222-JUDE (5833) or email us at for international or APO shipping.


Our nylon spandex garments are made with imported fabric in the USA and are very easy to care for. Machine wash in cold water and remove promptly. Tumble dry low or line dry. Do not use chlorine bleach or fabric softener, and do not soak. A cool iron may be used if necessary.

Our Ponte garments are made with imported fabric in the USA. Dry clean only.


You can easily create an account by clicking "Register" at the top of the page, filling out the form, and clicking "Create an Account". Get started creating an account now.

If you forget your account password click "Forgot Your Password?” at the bottom of the Customer Login page or you can click here to reset your password now. Shortly thereafter, you will receive an email with instructions on how to reset your password. If you have any further questions, please contact us at


Enter the Gift Card Number in the Discount field on the final checkout page.  The amount of the gift card will be applied towards your order.

Please email our Customer Service Team at or call us at 1-855-222-JUDE (5833) and ask to speak to our Customer Service Team.